Emergency Maintenance & Maintenance Requests

After Hours Emergency Maintenance

If you have an after hours maintenance emergency call 970-920-5457.

DO NOT call this number during regular business hours. The answering service will only refer you to the property manager’s number.

After hours: Weekday nights (after 4 p.m. and before 8 a.m.) and all day on weekends and holidays.

Items Classified as Emergency

  • Fire or Personal Danger, Please call 911.
  • Clogged toilet - if it is the only toilet in the apartment and/or if there are no public toilets in the buildings.
  • No heat or hot water.
  • Water leakage into or from your unit.
  • Electrical hazard or loss of electricity. Check your circuit breaker box first to see if a circuit has been tripped. Check with Holy Cross Energy at (970) 945-5491 if entire unit is out.
  • Extreme exterior hazards within property boundaries.
  • Lockouts - there will be a $35 charge for after-hours emergency lock-out call.
  • Theft or personal property damage - Call Aspen Police Department at (970) 920-5310 and follow-up with Property Manager next business day.

Non-Emergency Maintenance Requests


  • Complete a work order (PDF) and...
    • submit in person at the Truscott office during business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m.); or,
    • drop off in the Rent Drop boxes at your complex.